Terms & Conditions

🔐 Is Madrix secure?

Absolutely. Madrix supports role-based access control, audit logging, SSO, and full data encryption at rest and in transit. We do not own your data — you grant us a license solely to store, process, and transmit it in order to provide the service.

👤 What are the account registration requirements?

You must provide accurate and complete information when creating your account. You're responsible for keeping your login credentials confidential and secure.

🚫 Can Madrix suspend or terminate my account?

Madrix reserves the right to suspend or terminate accounts that breach our Terms or misuse the platform. Upon termination, access is revoked and data may be deleted after 30 days.

💬 What kind of support do you offer?

Pro plan users get email support with a 48-hour response time. Premium plans unlock priority support and onboarding assistance. Enterprise plans include a dedicated success manager.

🚀 Is there an onboarding process?

Yes. Every Madrix account includes a guided setup wizard to get you started quickly. Premium and Enterprise plans also include a live onboarding session with a Madrix specialist.

🧠 Can I request a feature or report a bug?

Absolutely. Use the in-app feedback button or reach out to our support team directly. Feature requests are reviewed by our product team on a regular basis.

📢 What happens if Madrix updates its Terms?

We may update our Terms occasionally. If changes are material, we'll notify you via email or an in-platform alert. Continued use of Madrix after changes means you accept the updated Terms.

📊 Do you have a status page?

Yes. You can check Madrix's platform uptime and view any active incidents in real time via our public status page.

💼 What plans does Madrix offer?

Madrix offers three plans — Pro ($50/mo), Premium ($80/mo), and Enterprise ($150/mo) — with both monthly and annual billing options. No hidden fees, no surprises.

💳 How does billing work?

By subscribing to a Madrix plan, you authorize us to charge your payment method on a recurring basis until you cancel. You can manage or cancel your plan at any time from your account settings.

🔁 What is your refund policy?

All payments are non-refundable except as required by law. If you have concerns about a charge, contact our support team and we’ll do our best to help.

❌ Can I cancel at any time?

Yes. You can cancel your Madrix plan at any time directly from your account settings — no friction, no hoops to jump through.

📁 What happens to my data after cancellation?

Upon cancellation or account termination, your access will be revoked. Your data may be permanently deleted after 30 days, so we recommend exporting anything you need beforehand.

⚖️ What liability does Madrix carry?

To the maximum extent permitted by law, Madrix and its affiliates are not liable for any indirect, incidental, or consequential damages arising from your use of the platform. These Terms are governed by the laws of the State of California.